FXProof - Refund Policy

Version: 2026-07-02

This Refund Policy explains how cancellations and refund requests are handled for FXProof paid subscriptions and proof-document services. It should be read together with the Terms of Service, Privacy Policy, and Disclaimer.

1) B2B baseline

FXProof is primarily a business SaaS service. For B2B contracts, subscription fees and proof workflow charges are non-refundable except where a refund is required by applicable law or agreed by FXProof in writing.

2) Cancellation

You may turn off renewal for a paid subscription from the account area or by contacting support. Cancellation stops future renewals. Access normally continues until the end of the paid period unless the Terms of Service or applicable law require a different result.

3) Consumers and regional rights

If you buy as a consumer, mandatory consumer-protection rules may give you cancellation, repair, replacement, refund, or similar rights. Those mandatory rights are not limited by this policy. Regional consumer terms in the Terms of Service apply where required.

4) Provider receipts and payment records

Official invoices, receipts, and tax documents for checkout payments are provided by the payment provider. FXProof may show payment confirmations in the account area after a verified provider event is processed.

For Paddle-processed orders, Paddle acts as the Merchant of Record for checkout, payment processing, receipts, and certain billing emails. Buyers may also use Paddle order support for payment and refund requests, while product-related support remains available from FXProof.

5) How to request a refund review

Send refund or billing questions to info@fxproof.org. Include your account email, payment date, plan, provider reference if available, and the reason for the request. For operational proof-document support, you may also contact support@fxproof.org.