FXProof - Refund Policy

Version: 2026-07-31

This Refund Policy explains the refund window, cancellation handling, and refund request path for FXProof paid subscriptions and proof-document services. It should be read together with the Terms of Service, Privacy Policy, and Disclaimer.

1. Refund window

For paid purchases of FXProof subscriptions and proof-document services, you may request a full refund within 14 days of the transaction date.

Refund requests made within this 14-day window receive a full refund.

2. Cancellation

You may cancel a paid subscription at any time. Cancellation stops future renewals. Access continues until the end of the current paid billing period.

3. How to request a refund

To request a refund, contact Paddle support or email info@fxproof.org within 14 days of the transaction date.

Please include the account email used for the purchase and any Paddle order or transaction reference you have.

4. Merchant of Record

For Paddle-processed orders, Paddle acts as the Merchant of Record for checkout, payment processing, receipts, tax handling, and refund processing. Product-related support remains available from FXProof at support@fxproof.org.

5. Mandatory rights

Nothing in this Refund Policy limits any mandatory consumer rights that cannot legally be limited.